Your data is important to you.
To make accessing it as secure as possible, we only allow you to connect to your database from a known IP address. This is known as IP whitelisting. Normally, offices have a static (unchanging) IP address or one or more known IP address ranges, so there is no maintenance after the initial set-up. However sometimes this IP will change, or an unknowing user will try to connect from a different network. (If your company uses a Virtual Private Network - VPN - for access to the corporate network from home or the road you will normally be able to connect to your data after connecting to the VPN.)
If you're suddenly unable to connect to your data sources provided by Alight Analytics, your current IP address may not be whitelisted.
Your IT department can usually provide a list of your company's public IP address or IP address ranges. To confirm you're current IP is whitelisted, find it by typing "my IP" in Chrome's address bar, or by going to a website like https://www.whatismyip.com/ or http://www.whatsmyip.org/ then submit it to Alight via a ticket. We will check it against our systems and report back to you.
No comments:
Post a Comment